Effective Date: Jan 1st, 2024

Welcome to Naiyuan Mart! By using our services, you’re agreeing to the terms below. Please read them carefully.

1. About Us

Naiyuan Mart is a supply chain and sourcing platform that helps businesses procure, pay suppliers, and ship goods from China and other Asian markets to destinations worldwide.

2. Using Our Services

By accessing our website or engaging our services, you agree to use them in compliance with all applicable laws and these terms. You must not use Naiyuan Mart for any unlawful or harmful purposes.

3. Your Account

You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, please contact us immediately.

4. Orders and Services

Once you submit an order request, we will provide a quotation and timeline. Final services, including sourcing, procurement, shipping, and payments, are subject to the agreed-upon terms shared during onboarding.

5. Pricing and Payments

All payments must be made according to the invoice terms shared. Currency exchange rates and third-party logistics fees may apply and will be clearly outlined in your billing breakdown.

6. Communication

By signing up or working with us, you agree to receive transactional updates via email or WhatsApp. These may include order confirmations, shipping updates, and billing notices.

7. Termination

We reserve the right to suspend or terminate services if we suspect misuse, fraudulent activity, or violation of our terms.

8. Disclaimer

We work hard to ensure reliable service, but we do not guarantee uninterrupted access to our platform. All services are provided “as is.”

9. Governing Law

These terms are governed by the laws of the People’s Republic of China or the local jurisdiction of our operational entity unless otherwise agreed in writing.

If you have questions, feel free to email us at: [email protected]